Policies and Terms

Cancellation Policy

Cancellations requested a minimum of 48 hours prior to the appointment are eligible for a full refund. No additional penalty charge if not pre-paid

When should I pay?

We don't offer direct billing and all services are prepaid. 

How much is your Fee?

Our hourly rate followed by CCPA guideline and 1 session (50 mins) is CA $149.00 plus 5% GST. 

Free Consultation

For payment and booking related inquiries, our administrator will happily assist you anytime. Simply call our number, email or book 15 mins free consultation with our administrator. However, we do not offer free consultation counselling session. 

No Show

If you do not show up to the appointment, we cannot issue you any refund as the time slot is reserved just for you and the counsellor will be waiting for you.

Confidentiality

A confidentiality declaration form will be given to you at intake. In short, EVERYTHING you disclose in sessions is confidential, except when: you say you're going to cause harm to yourself or another person, we're being subpoenaed by court, you give consent to release information, or if you're a minor (please call office for more information on this).

How do you accept payment?

We accept eTransfer/ WeChat pay/ Alipay/ UnionPay/ Paypal/ Canadain Creditcards (both Visa and Mastercard).

Late Showup

Your appointment is a time slot reserved just for you. Please be considerate and be as punctual as possible. Things happen, if you happen to be late, we will maximize the utility of the remaining time.

Insurance

We can provide receipt once the session is complete and you can submit it to your insurance company for reimbursement. Please check with your insurance company for benefit eligibility. InnerStrength Counselling Inc. may be eligible partially or as in whole according to the extended benefit provider's policy. 

Can I take Assessments?

We offer various clinical assessments you can purchase on our website. Once you make a purchase, you will receive a link to complete the test and the result will be sent to you. It is highly advised to follow up with our counsellor to discuss the result, please book your appointment with Megan on the booking option.